Faq
What is dhartii?
dhartii brings style in sustainable fashion to your doorstep. Conveniently explore ethical brands and shop consciously at our online shopping site. Find stylish eco-friendly fashion accessible like never before!
How to create an account on dhartii?
Creating an account on dhartii is easy and a smooth process. Just tap on the "Sign-up" option on our website. Alternatively, for faster online shopping, you can sign up via your social media accounts.
Do I need to create an account before shopping on dhartii?
You do not need to create an account when you are looking to shop online from dhartii. Select the item of your choice and simply proceed with your payment.
Does the dhartii online store have certified sustainable fashion brand products?
Yes, dhartii offers a diverse range of certified and non-certified sustainable brand products.
What types of product categories are available on the dhartii online store?
For women, we have an array of categories including Dresses, Tops, Jumpsuits, Co-ord Sets, Outerwear, Jewelry, Accessories, Kurtas, and Sarees. Men can explore T-shirts, Bottoms, Shirts, Outerwear, and Kurtas. Kids have Top Wear and Bottom Wear options. We also offer Jewelry and other accessories.
What types of sustainable fashion products are available on dhartii.in?
Our collection includes Ethical Fabrics, Organic, Recycled, Upcycled, Handcrafted, Locally Made, Minimal Waste, Fair Trade, Vegan, Cruelty-Free, and artisanal products.
Does dhartii’s online shopping delivery system operate 24/7?
Our delivery system operates Monday to Saturday, excluding Sundays and National Holidays. But you can place your orders at our retail store 24/7/365.
Who will be responsible for non-delivery of an order within the delivery time period?
In the rare case of non-delivery, we investigate and take appropriate action to ensure your order reaches you.
Is the cash-on-delivery option available on the dhartii platform?
Currently, we do not offer the cash-on-delivery (COD) option for any order.
Is dhartii using sustainable and eco-friendly packaging couriers?
Absolutely! We're committed to eco-friendliness and use biodegradable packaging materials.
What types of payment options are available for online shopping at dhartii?
We have a range of secure online payments for all customers. You can pay using NetBanking, UPI, Credit cards, and Debit cards.
How do I track my order status on the dhartii platform?
Tracking your order is simple. Just check your dhartii account orders.
How do I contact the dhartii’s customer care centre for grievance resolution?
You can connect with us at contact@dhartii.in for any assistance or grievance resolution.
How do I get a confirmation of a grievance request on dhartii?
Rest assured, you'll receive a notification on the portal, your registered mobile number, and email regarding your grievance request.
How do I track a grievance request process at dhartii?
You can keep tabs on your grievance request by visiting the complaint page or contacting our dedicated customer care centre.
How to generate a request for order return, replacement, or exchange?
To initiate a return, simply visit the order page and select the return option for your specific purchase.
In how many days is the product return, replacement, or exchange request generated?
You have up to 7 days from the delivery date to request a return, replacement, or exchange.
How do I track a request for order return, replacement, or exchange?
Online shopping at dhartii is transparent. You can track your return request status conveniently on the order page.
In what cases can the product be returned, replaced, or exchanged?
Products can be returned, replaced, or exchanged in the case of a manufacturing defect or if the wrong product was delivered, subject to verification by the sellers.
How do you receive notifications for offers, promotions, and discount coupons?
Stay updated with dhartii's latest offers and promotions through the notification bell on our portal, your registered mobile number, and email.